Iron Bow Technologies, a leading IT Solutions provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients, recently completed the successful migration to a new ServiceNow instance using Precision Bridge.

Iron Bow had a heavily customized legacy instance which was becoming difficult to update so decided that moving to a fresh instance on New York was the best option. The project included the migration of over 130,000 cases and 18,000 incidents as well as a large number of requests with related tasks. It also included some data-conversion as some of the categorization was changed from the old records to the new.

Precision Bridge was chosen due to the tight project deadlines and the need for an accurate and reliable transition. In particular the data integrity of relationships, journal entries, audit logs and attachments which needed to be included in the migration.

J.C. Grooms, ITSM Administrator for the project commented: “The project was started mid-April with the bulk of the migrations completed by the go-live at the end of May. We estimate that using Precision Bridge saved us at least 2-3 months of effort compared to a traditional manual migration approach”

If you would like more information on Instance migration, view the Instance Migrator product page or contact us at info@precisionbridge.net