May 2020: Global leader in aerospace industry re-selects Precision Bridge

A global leader in the aerospace industry re-selected Precision Bridge this month to address their requirements for a strategic migration project. The project involves the migration of CSM data records from a customised on-premise ServiceNow instance to a cloud based instance.

The project follows on from the successful implementation of Precision Bridge last year to migrate ITSM and ITBM data between the customer’s ServiceNow instances. In that case the project was completed in less than 2 months.

Key requirements for the new project are maintaining data integrity, support for migrating customised and extended tables, migration of journal entries, SLAs, audit records and attachments. Any alternative to Precision Bridge would have required extensive resources and significant additional effort over several months with increased risk and specialist knowledge.

Following the news of re-selection, Mark Herring, Co-founder of Precision Bridge commented: “We are delighted that Precision Bridge has been re-selected for this global customer. It represents a glowing endorsement of the benefits and versatility that Precision Bridge can provide for cross-instance migration projects like this.”.

For more information please contact info@precisionbridge.net

Apr 20: Leading technology company selects Precision Bridge to accelerate their migration to a new instance

A leading technology company based in Virginia USA, recently selected Precision Bridge to automate and accelerate their migration to a new ServiceNow instance.  The company had a number of ITSM applications which were heavily customised and they wanted to start from a clean slate on a new instance.  Due to the volume of data and the time available, using a purely manual approach was simply not an option.  Precision Bridge provided the best alternative by providing pre-built migration templates and pre-configured mappings for handling complex relationships, attachments and journal entries whilst maintaining cross-platform data integrity.

Mark Herring, co-founder of Precision Bridge commented: “We are delighted that this leading technology company selected the Precision Bridge product and I look forward to working with them over the coming weeks to make this project a success.”

Support for Covid-19 Emergency Response Applications

This is a challenging time for many businesses as they try to respond to the impact of Covid-19. In order to assist, Precision Bridge is currently offering our Application Migrator free of charge for 30 days to help ServiceNow customers and partners rapidly deliver new Emergency Response applications.

Application Migrator allows developers to extract elements from an existing scoped application and migrate them to a new scoped application without having to create them manually. For example, migrate tables, forms, menus, modules, business rules, client scripts etc depending on your requirements.

For more information email info@precisionbridge.net

Precision Bridge 4.6 Released with Advanced Archiving Capability

We are pleased to announce the 4.6 release of Precision Bridge with advanced archiving capability. You can now use Precision Bridge to archive selected data-sets from your ServiceNow instance and configure optional deletion of source data records.  This can be used to free-up space by removing old/closed records while maintaining an offline record to comply with auditing and data-privacy regulations.

Archive Source Record Deletion Configuration

Join us for the webinar: Advanced Archiving with Precision Bridge on April 8th at 11:00 ET.

Ask the Experts: Easing the migration from a traditional GRC solution, RSA Archer, to ServiceNow

Join Manoj Patel, Senior Advisory Solution Consultant from ServiceNow and Mark Herring, Co-Founder from Precision Bridge as they demonstrate the Precision Bridge Archer Migrator application and discuss the challenges faced by organizations attempting to migrate their GRC applications to ServiceNow.

March 3rd at 9:00 PST, 12 noon EST, 5:00pm GMT

Precision Bridge Release 4.5

We are pleased to announce the 4.5 release of Precision Bridge which includes the following enhancements:

a) Major improvements to RSA Archer -> ServiceNow migration support including: i) new virtual table to enable one-many record mapping for generation of control objective - citation record relationships, ii) support for migration of RSA Archer sub-forms required for migrating Findings and other tables, iii) new mappings to support the migration of Questionnaires, Assessments, Findings and Tasks, iv) support for migration of Authoritative Sources to ServiceNow policy records.

b) Enhancements to Reporting to allow selection of source and target fields to be included in the reporting output for each form mapping;

c) New Import/Copy Form Mappings option allows selection of one or more mappings from another project to be imported into current project either to supplement or replace existing mappings. Can also import from the current project to effectively copy one or more mappings.

d) Improvement to migration of Knowledge Articles between ServiceNow instances where the article contains html with embedded images. These images are now migrated correctly using an extension to the ID Replacement Field Mapping definition.

To download the latest Precision Bridge release, please navigate to our downloads page here

To download the Archer Migrator application from the ServiceNow store follow this link.

For more information on Precision Bridge email info@precisionbridge.net

Dec 19: Global Systems Integrator selects Precision Bridge

A global systems integrator and managed service provider (MSP), recently selected Precision Bridge to support a major transformation from their legacy infrastructure to a new infrastructure centred around the ServiceNow® platform.

Precision Bridge was positioned as one of the key components of the transformation project to ensure that all customer data could be reliably migrated to the target environment without loss of integrity or impact on their customer base.

Having used Precision Bridge on previous projects, the system integrator’s selection in this case was driven by a solid track record of successful implementations and first-hand in-house experience.

The tool will be used to migrate ITSM application data from a collection of BMC Remedy servers to a new stack of ServiceNow instances in EMEA and the US.

Mark Herring, Co-Founder of Precision Bridge commented: "We are delighted that this GSI have selected Precision Bridge for this important project. It underlines their belief in the product and its ability to automate and accelerate delivery to their target environment without the risks associated with manual processes”.

For more information contact info@precisionbridge.net

Nov 2019: New Precision Bridge adaptor for migrating GRC data from RSA Archer® to ServiceNow®

We are pleased to announce the release of a new Precision Bridge adaptor to support the migration of GRC data from RSA Archer® applications to ServiceNow®. GRC data structures in RSA Archer and ServiceNow are quite different and the Archer® structure can be heavily customised depending on the maturity, usage and size of the organization.

Precision Bridge worked in collaboration with GRC industry experts 2MC, to build a robust cross-platform solution designed to address the needs of ServiceNow customers that want to deploy the latest GRC applications.

The Precision Bridge Archer migrator adaptor provides the flexibility to migrate different GRC data sets to the ServiceNow equivalent using a set of pre-defined templates for Enterprise, Risk and Compliance applications. This means that relationships between GRC tables are preserved and data-integrity maintained as part of the migration.

This Precision Bridge adaptor makes use of the Precision Bridge Archer Migrator Application which has been certified and recently published on the ServiceNow store.

For more information contact help@precisionbridge.net

October 2019: Wellstar Health completes migration to new instance in 3 weeks.

Congratulations to Wellstar Health for their successful implementation of Precision Bridge in addressing their migration to a new ServiceNow instance in 3 weeks!

If you missed the webinar on this customer success story you can watch it here

Jesse Oquendo, ServiceNow manager at Wellstar Health commented: “We had a heavily customised instance that had been in use for several years and wanted to migrate to a new platform with a clean slate.  In particular we needed to migrate incident, request, change and CMDB records. Initially we put together a team of six people to manually export and import the 700,000 incident records.  However we soon found that more work was required to migrate the corresponding journal entries, SLAs, SW Licensing, CMDB and attachment records so after a few weeks we looked for an alternative approach.

Precision Bridge was selected because it automated and accelerated the end-end migration process without the need to export/import any data.  Most of the mappings and transforms for incident, requests and changes were pre-built into the supporting migration templates further reducing the overall effort and ensuring that data integrity was maintained across platforms.  The full migration of over 2,000,000 records using Precision Bridge took around 3 weeks from start to finish using two FTEs including design, deployment and testing. Thats compared to over six weeks with six FTEs using the original approach, a saving of over 80%”.

Mark Herring, Co-Founder of Precision Bridge commented: “We had not heard from Wellstar Health for a while so I was concerned that they had not progressed with their migration; turns out that the tool was so easy to use that they only needed to contact us a couple of times for support and the rest was all plain sailing.  We are delighted that Wellstar Health have been so successful in making use of Precision Bridge to address their migration requirements and we wish them well in taking advantage of the latest ServiceNow functionality on their new platform”.

For more information please contact info@precisionbridge.net

September 2019: Wellstar Health System selects Precision Bridge

WellStar Health System, one of the largest health systems in Georgia, is known nationally for its innovative care models, focused on improving quality and access to healthcare. Staying ahead of the curve in technology has enabled WellStar to be leaders in both the diagnosis and treatment of an extensive array of health conditions.

As an established user of the ServiceNow platform, WellStar has a mature set of ITSM and ITBM applications that have been heavily customised and needed to move to a new Madrid instance. After reviewing various options and a successful trial, Precision Bridge was selected to deliver the migration to the new platform.  

Precision Bridge was chosen because of its pre-built migration templates, its ability to maintain data-integrity across platforms and reliable migration of journal entries.

Mark Herring, co-founder of Precision Bridge commented: “We are delighted that WellStar Health System have chosen Precision Bridge to address their migration requirements.  It underlines the growing endorsement from the industry that Precision Bridge can address some of the most complex migration requirements.  We wish them well in the successful implementation of this project”.